When I get on the phone with a friend whom I haven't talked with in a while, we rarely finish a story or discussion without having taken a few "detours." It's almost like word association, where a word or name comes up and the other person immediately cuts in, interrupts, with a story.

That's...

Have you seen our latest course, How to Lead Effective and Engaging Meetings? If you have, you'll probably recognize the first element - purpose. And you may remember the tools we talked about to help with it. So, today I want to explore a couple different styles of motivation, because motivation...

Have you ever gone deeper into something you didn't expect to like, only to discover you actually did like it after all? I did that with business law in college. The course I took to prove to myself it wasn't a good fit turned out to be something I liked so well I went to law school and got a...

In a previous post, I asserted that we can ask better questions, get better answers, and have better outcomes as a result. Let's look at last week's public hearing involving the U.S. Attorney General to discuss some things we can use to make that happen.

The U.S. Attorney General was not just...

In discussions regarding a political hearing, people were expressing frustration at how the whole thing was "a farce," "a waste of time," "disappointing," etc. That is frequently the case when communication doesn't result in the desired outcome. And while that can be frustrating, there are things...

Ronald Reagan said, "There's only one way you can have peace - surrender." He went on to say there are only two options: fight or surrender. But we really don't live in a black and white world, at least when it comes to homes, schools, and offices, and that's an important point to understand when...

There are a lot of classes about how to "Deal with Difficult People," and I am concerned that will not lead to effective communication or de-escalation. Though I realize the title may be a marketing ploy, just the assumptions within the title raise doubts about how effective they can be. And if...