Perspectives

"They Don't Understand!" emotional intelligence listening skills

"They don't understand!" is a common phrase that I hear in a number of contexts, and unfortunately it often means conflict isn't far away, either in the rearview mirror or around the corner.

I cringe when I hear this because of all that it entails. It implies that the speaker knows what the other...

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Aisle Take Blame for $1000 collaboration conflict resolution emotional intelligence

On November 8, 2016, the world experienced a new level of blame, rocking the world of social media as people took in what, for some, was a surprising result. Over a week later, I still see posts blaming others. I don't know how beneficial that is.

Is it creating deeper friendships? No. I bet there...

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Are You Giving Your Clients What They're REALLY After? client communication emotional intelligence

When you go to a movie, play, musical, or concert, you aren't going just to see or hear it; you're going for the experience of it, the state that doing so effects in you. Maybe it's to laugh or be uplifted; maybe it's to feel emotionally moved or scared. Whatever it is, you aren't just going so...

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How to Navigate Communication "Like a Boss" effective communication emotional intelligence

In a previous post, I asserted that we can ask better questions, get better answers, and have better outcomes as a result. Let's look at last week's public hearing involving the U.S. Attorney General to discuss some things we can use to make that happen.

The U.S. Attorney General was not just...

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2 Things That Build Strength among Leaders (aka "Why Violence Doesn't Work") de-escalation effective communication emotional intelligence

Ronald Reagan said, "There's only one way you can have peace - surrender." He went on to say there are only two options: fight or surrender. But we really don't live in a black and white world, at least when it comes to homes, schools, and offices, and that's an important point to understand when...

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