Have you seen our latest course, How to Lead Effective and Engaging Meetings? If you have, you'll probably recognize the first element - purpose. And you may remember the tools we talked about to help with it. So, today I want to explore a couple different styles of motivation, because motivation...

...Communication. We've all had clients who are reluctant to move forward with something. For example, sometimes clients are reluctant to move forward with mediation, not wanting to face the opposing party. That can bring up a lot of emotions, so they may not be at their best or get the best...

In the world of coaching, I frequently heard "Think outside the box" as being the best way to solve a problem. And I've said it, too. But now I'm reconsidering.

What if the best way to find better solutions is to, first, look within the box?

Communication training, for most of us, is limited. We...

People like to be kept in the loop, especially when it involves a legal case. There's just something about turning over a big deal to a stranger, you know?  So, the question becomes, "How do we keep clients in the loop?"

Clients may not like to make calls for status updates. Sometimes they...

Impasse. Before we even ask the question of what we do about it when we get there, it's a good idea to ask what more we can do to avoid it. Two ideas come to mind, and both happen before the parties even enter the room. Because like any picture, where the backdrop, the lighting, and the camera...

In trainings for mediation, parrot phrasing has been identified as the way to reflect back what we hear the parties say in their opening statements, and I'm not so sure that's the best way to do that. In fact, it's one of my pet peeves for a number of reasons:

1.) By itself, it may break rapport...

Have you ever gone deeper into something you didn't expect to like, only to discover you actually did like it after all? I did that with business law in college. The course I took to prove to myself it wasn't a good fit turned out to be something I liked so well I went to law school and got a...