Conflict-Savvy Training, Coaching, and Consulting

We specialize in building de-escalation and team engagement skills that expand options and improve outcomes—especially when emotions are high and circumstances feel uncertain.

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Our work helps teams move from reactive patterns to intentional, coordinated responses—so they stay focused, cohesive, and effective, even in the face of conflict or crisis.

 

Our services include:

• Speaking, training, and on-demand courses
• Assessments
• Mediation and facilitation
• Ombuds work, surveys, & focus groups
• Coaching and consulting

We are open to working on our own or in collaboration with other contractors.

Certifications

Certified DBE, WBE, SBE, and WOSB

Group Discounts

10% Discount for government agencies; 15% when purchasing 2 or more courses

Purchase Cards

We accept major credit cards

COTS Training and Courses

 

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Don’t Stop at Learning — Practice and Implement

Knowledge isn’t power until it’s applied effectively. Real change takes more than just information—it requires support, structure, and action at multiple levels.

We support that change with real-time practice and implementation.

Coaching (for Individuals)

Improve leadership skills, increase job satisfaction, and boost retention by developing confident, adaptable team members who bring even greater value to your organization.

Consulting (for Teams & Organizations)

Ensure your team applies what they learn—together. Our consulting services save time and resources by improving communication, collaboration, and efficiency while reducing costly errors and unproductive (and sometimes dangerous) friction.

 

Consulting Options Include:

Assessments: Improve performance with the resulting "manual" to tailor communication for each person on your team so you can increase commitment and collaborate more effectively. Approximate Rate: $200/person

 Mediation: Reduce stress, rebuild trust, and lower the high costs associated with unresolved conflict. Approximate Rate: $320 per hour

Facilitation: Focus on your meeting’s goals while we guide the process—minimizing drama, avoiding wasted time, and improving group engagement and effectiveness. Approximate Rate: $275/hr

Ombuds Services: Use focus groups, surveys, and informal conversations to better understand your stakeholders, clients, or staff. This insight improves relationships, enhances satisfaction, and helps reduce risks and costs associated with turnover, miscommunication, and preventable errors. Custom Rates are available.

Package Rates are available and determined by project.
Above Rates will be discounted for government agencies.

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Differentiators

Over 30% of clients say they learned more in trainings as a result of insights, perspectives, and stories gained from Joyce's broad background.

Joyce has rare dual expertise in both conflict and crisis. This offers more comprehensive and strategic solutions without additional personnel or cost.

UEI: LH2KFYL7UQG6                         CAGE: 8MPT8

NAICS: 541611  541612  541613  541990  561611  611430  611699  611710  624110  624190  711510  

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