Conflict-Savvy Training, Coaching, and Consulting
We specialize in building de-escalation and team engagement skills that expand options and improve outcomes—especially when emotions are high and circumstances feel uncertain.
Our work helps teams move from reactive patterns to intentional, coordinated responses—so they stay focused, cohesive, and effective, even in the face of conflict or crisis.
Our services include:
• Speaking, training, and on-demand courses
• Assessments
• Mediation and facilitation
• Ombuds work, surveys, & focus groups
• Coaching and consulting
We are open to working on our own or in collaboration with other contractors.

Certifications
Certified DBE, WBE, SBE, and WOSB

Group Discounts
10% Discount for government agencies; 15% when purchasing 2 or more courses

Purchase Cards
We accept major credit cards
COTS Training and Courses
"1Decision" to Lead in Uncertain Times and Crises
3 Steps to Conflict Resolution and Prevention
GAIN More Advantage from Feedback and Debriefing
How to Lead Effective and Engaging Meetings
Don’t Stop at Learning — Practice and Implement
Knowledge isn’t power until it’s applied effectively. Real change takes more than just information—it requires support, structure, and action at multiple levels.
We support that change with real-time practice and implementation.
Coaching (for Individuals)
Improve leadership skills, increase job satisfaction, and boost retention by developing confident, adaptable team members who bring even greater value to your organization.
Consulting (for Teams & Organizations)
Ensure your team applies what they learn—together. Our consulting services save time and resources by improving communication, collaboration, and efficiency while reducing costly errors and unproductive (and sometimes dangerous) friction.
Consulting Options Include:
Assessments: Improve performance with the resulting "manual" to tailor communication for each person on your team so you can increase commitment and collaborate more effectively. Approximate Rate: $200/person
Mediation: Reduce stress, rebuild trust, and lower the high costs associated with unresolved conflict. Approximate Rate: $320 per hour
Facilitation: Focus on your meeting’s goals while we guide the process—minimizing drama, avoiding wasted time, and improving group engagement and effectiveness. Approximate Rate: $275/hr
Ombuds Services: Use focus groups, surveys, and informal conversations to better understand your stakeholders, clients, or staff. This insight improves relationships, enhances satisfaction, and helps reduce risks and costs associated with turnover, miscommunication, and preventable errors. Custom Rates are available.
Package Rates are available and determined by project.
Above Rates will be discounted for government agencies.
Differentiators
Over 30% of clients say they learned more in trainings as a result of insights, perspectives, and stories gained from Joyce's broad background.
Joyce has rare dual expertise in both conflict and crisis. This offers more comprehensive and strategic solutions without additional personnel or cost.
UEI: LH2KFYL7UQG6 CAGE: 8MPT8
NAICS: 541611 541612 541613 541990 561611 611430 611699 611710 624110 624190 711510