Supporting Public Sector Leaders in Complex, High-Stakes, High-Emotion Environments
Training, coaching, and consulting that help government teams de-escalate tension, integrate diverse perspectives, and make sound decisions they’ll follow through on.
Guiding Effective Responses in High-Stakes Situations
Move from reactive dynamics to intentional, coordinated action—maintaining focus, cohesion, and effectiveness, even under pressure.
Capabilities:
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Training & Speaking Engagements — Build skills, awareness, and confidence in teams -
Assessments, Surveys & Focus Groups — Gather insights to guide decisions -
Mediation & Facilitation — Resolve conflicts and clarify priorities -
Ombuds Services — Address concerns confidentially, proactively, and constructively -
Coaching & Consulting — Support leadership in navigating complex situations
We support engagements as a prime contractor or as part of a multi-contractor team.
Certifications
Certified DBE, WBE, SBE, and WOSB
Group Discounts
10% Discount for government agencies; 15% when purchasing 2 or more courses
Purchase Cards
We accept major credit cards
COTS Training and Courses
Designed for teams operating in both routine and high-pressure environments, these courses provide practical skills that support effective collaboration, decision-making, and performance.
"1Decision™ - Responding Effectively Amid Disruption
3 Steps to Conflict Resolution and Prevention
GAIN™ – Continuous Feedback and Debriefing
How to Lead Effective and Engaging Meetings
Don’t Stop at Learning...Practice and Implement, Too
Knowledge is only powerful when applied effectively. Real change takes more than information; it requires support, structure, and action at multiple levels. We help individuals, teams, and organizations put learning into practice, building confidence, adaptability, and stronger performance—even in complex, high-pressure, or high-stakes situations.
Coaching (for Individuals)
Improve leadership skills, increase job satisfaction, and boost retention by developing confident, adaptable team members who bring greater value to your organization.
Consulting (for Teams and Organizations)
We help teams apply what they learn to achieve measurable results. Our services enhance communication, collaboration, and efficiency while minimizing errors and unproductive friction—even when challenges or tensions arise.
Our Consulting Services Include:
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Assessments – Tailor communication and collaboration approaches for each team member.
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Mediation – Reduce stress, rebuild trust, and lower costs associated with unresolved conflict.
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Facilitation & Applied Training – Guide meetings, workshops, or skill-building sessions to achieve objectives efficiently and improve team performance.
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Ombuds Services – Use surveys, focus groups, and informal conversations to understand stakeholders, enhance satisfaction, and reduce risks associated with turnover or miscommunication.
Differentiators
Our approach is designed for teams navigating routine operations or complex, high-pressure, high-stakes situations. What sets us apart:
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Dual Expertise in Conflict and Crisis: We offer a rare combination of skills in managing both high-emotion interpersonal conflict and high-pressure, mission-critical situations—something few providers can claim.
Supporting strengths that reinforce our approach:
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Depth of Experience: Credited for the insights, stories, and perspectives brought to every engagement, providing rich learning and practical takeaways for participants.
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Applied Learning That Sticks: We ensure teams and individuals practice and implement skills in real-world scenarios, improving retention, performance, and collaboration.
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Comprehensive Capabilities: From coaching individuals to mediating and facilitating team and stakeholder conversations—including ombuds services—we provide integrated support that strengthens decision-making, collaboration, and organizational resilience.
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Actionable, Proven Tools: Structured frameworks and practical methods help teams navigate uncertainty, maintain focus, and achieve measurable results.
UEI: LH2KFYL7UQG6
CAGE: 8MPT8
NAICS: 541611 541612 541613 541990 561611 611430 611699 611710 624110 624190 711510
